Ok, so the description that I previously gave about my new job is a bit off. The equipment that I'm supporting is NetApp storage systems. I'll be a support tech for OnTap storage devices. These are computers that manage large hard drives for companies that need a lot of storage (several terabytes), and needs it to be very fast (firbre channel drives) and very safe (fast backups and restores, mirrored servers). They run an OS very similar to Unix, but the OS will not be the focus of the support. The OnTap software is what most calls will be about.
Some of NetApp's clients include the US government, Yahoo (mail), Google, and the LDS church (genealogy). The portion of the market that they cover is the mid-high end. They don't try for the absolute top-end, nor do they focus on the lower end.
I work directly for Convergys. NetApp will be sending us support calls, and NetApp is doing the first 3 weeks of the 5 week training. The training that I'm getting now is very valuable, so I'm really excited. This sort of experience is very desirable for many employers. And I will probably take the certification tests at some point in the future.
1 comment:
Nice! Terabyte. Is that the word they said in Oceans 13? The one that is a thousand gigabytes or something? Just wondering.
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